Purpose of Role :
- Provide support to the IT Department enabling them to fulfil their duties required for the business unit in order to meet deadlines and objectives.
- Support the IT Department with day to day Administrative tasks/Procedures and support of users with regards to IT related issues and the reporting of such issues when required, responsible for admin on all IT Projects
Brief Description of the Position:
Support of daily IT processes and users not limited to but including:
- Daily user hardware and software support
- Configuration and setup of new and/or existing users’ laptops and/or workstations etc.
- Network support as and when required
- Printer support and/or maintenance
- First Line IT Support and working on ticketing system
Administration of IT processes including:
- Managing new users
- Assist with control of assets, existing and new
- Requisitions for new equipment/Software
- Printer consumables rotation and stock control
- Stock control of all IT Assets
- Participate in all IT Projects
- Comply with and enforce all company policies and procedures
- Assist fellow employees with daily functions as and when required
- Carry out all other reasonable IT tasks that may be delegated from time to time